Client Overview
A well-funded startup based in the MENA region—backed by Saudi Arabia–based investors—partnered with us to build a full-fledged on-demand pet care platform.
Their goal was to create the region’s go-to digital destination for pet owners to discover, book, and manage pet services—both in-store and at-home—through a seamless mobile experience.
The Challenges
With the rise of pet ownership and demand for flexible pet care options, the platform targeted several key opportunities:
Growing Pet Ownership in MENA
With rising pet adoption rates in the region, the demand for organized, trustworthy pet care was surging.
Need for Flexible Service Delivery
Consumers were seeking more convenient service options, especially at-home care.
Mobile-Centric Audience
A majority of the target users rely heavily on mobile devices for daily services.
Government & VC Support
Backed by Saudi-based funding, the client was in a prime position to disrupt the local pet care industry with technology.
Solution: On-Demand Pet Care Platform – Saudi-Backed Full-Scale Product
We delivered a feature-rich mobile and admin platform connecting pet owners with verified service providers in their area.
Browse & Book Pet Care Services
Filter by service type, location, provider rating, and availability.
In-Store & At-Home Services
Bookings can be fulfilled at the provider's location or at the customer’s home.
Order & Appointment Tracking
Stay updated with real-time progress on ongoing services.
Digital Payments
Secure in-app payments using card, wallet, or local payment gateways.
Ratings & Reviews
Post-service feedback to build trust and improve quality.
Notifications
Real-time alerts for order status, promotions, and service reminders.
Multilingual UI
Designed for both English and Arabic-speaking users.
Admin Dashboard
Manage users, service listings, bookings, payouts, promotions, and dispute resolution.
Technology Stack
Backend
Django (Python) + PostgreSQL
Mobile Apps
Kotlin (Android) + Swift (iOS)
Admin Panel
React.js
Notifications & Messaging
Firebase
Payment Integration
Local gateways + Stripe integration
Deployment
AWS (EC2, RDS, S3, CloudFront)
Team Behind the Project
Product Manager
Defined user journeys, feature backlog, and MVP requirements.
UI/UX Designer
Designed an intuitive flow for a two-sided marketplace.
Mobile Developers
Built Android and iOS apps for both buyers and sellers.
Frontend Developer
Developed the web-based marketplace and admin dashboard.
Backend Engineer
Architected the platform, from user auth to order logic.
Security Specialist
Ensured end-to-end data protection and payment compliance.
QA Engineer
Conducted rigorous testing for performance, usability, and cross-platform bugs.
Development Timeline
We built a custom, cloud-based management solution tailored to modern business owners, featuring:
UI/UX Design
3 weeks
Mobile App Development
8 weeks
Backend Development
7 weeks (parallel)
Admin Panel
5 weeks
QA & UAT
3 weeks
Post-Launch Support & Optimization
Ongoing
Measurable Results
The platform has successfully launched and is scaling across the MENA region, providing users with a seamless experience and trusted pet care options.
Enabled users to book services across cities with localized pricing and features.
Real-time tracking, seamless UX, and flexible service delivery encouraged frequent usage.
The product's performance helped validate the client’s business model with stakeholders.
Intuitive experience, reliable providers, and end-to-end care earned positive reviews from early users.
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