Client Overview
A visionary tech startup set out to build a modern Customer-to-Customer (C2C) freelance service marketplace, aiming to bridge the gap between individuals seeking services and those offering them.
The platform needed to facilitate smooth service discovery, request management, and secure transactions between buyers and sellers.
With a mission to empower freelancers and everyday users alike, the product was envisioned as a go-to solution for showcasing skills, hiring talent, and conducting negotiations—all within a sleek, mobile-first interface.
The product required full-scale development from backend to mobile applications, with scalability, usability, and payment security at its core.
The objective was to offer a secure, efficient, and real-time marketplace for peer-to-peer service exchange.
The Challenges
Creating a competitive C2C services marketplace came with several key challenges:
Multi-Sided Marketplace Logic
Smooth interaction between requesters (buyers) and suppliers (sellers)
Service Request & Cancellation Flow
Flexibility in ordering and canceling services on demand
Dynamic Service Listings
Allowing users to browse and showcase services in a categorized format
Negotiation & Offer Management
Enabling real-time offer submission and conversation tracking
Payment Gateway Integration
Secure online payment for services ordered through the app
Robust Admin Panel
Full oversight of service requests, transactions, and user activity
Cross-Platform Mobile Experience
Native apps for both Android and iOS with real-time updates
Solution: Freelance Service Marketplace Platform
Our Product team built a full-featured C2C marketplace application enabling buyers and sellers to interact seamlessly through a robust and scalable platform:
Mobile Apps for Buyers & Sellers
Native apps for Android and iOS where users can request or offer services, browse categories, and chat in real time.
Service Discovery & Ordering
Buyers can explore service categories, view provider profiles, and place direct orders.
Offer & Negotiation Tools
Sellers can submit customized offers in response to buyer requests, enabling flexible pricing and scope.
Service Cancellation Flow
Buyers can cancel ongoing or scheduled requests based on their needs, with logic for auto-updates.
Secure Payment System
Integrated online payment methods ensure safe and smooth transactions.
Admin Dashboard
A full control panel for managing users, overseeing orders, tracking messages, and resolving disputes.
Live Sync & Status Updates
Real-time updates on order progress, offers, and chats through sockets and REST APIs.
Technology Stack
Backend
Django + PostgreSQL
Mobile Apps
Android (Kotlin) & iOS (Swift)
Frontend (Web)
React.js + Tailwind CSS
Payment
Stripe API Integration
Data Streaming
WebSockets + REST APIs
Security
OAuth2, HTTPS, Token-Based Auth
Hosting & DevOps
AWS EC2 + Docker + CI/CD
Team Behind the Project
Product Manager
Defined user journeys, feature backlog, and MVP requirements
UI/UX Designer
Designed an intuitive flow for a two-sided marketplace
Mobile Developers
Built Android and iOS apps for both buyers and sellers
Frontend Developer
Developed the web-based marketplace and admin dashboard
Backend Engineer
Architected the platform, from user auth to order logic
Security Specialist
Ensured end-to-end data protection and payment compliance
QA Engineer
Conducted rigorous testing for performance, usability, and cross-platform bugs
Development Timeline
We built a custom, cloud-based management solution tailored to modern business owners, featuring:
Product Planning & Wireframes
2 weeks
Backend & API Development
3 weeks
Web & Mobile App Development
5 weeks
Testing & Quality Assurance
2 weeks
Launch & Ongoing Support
Continuous
Measurable Results
With this platform, the startup entered the freelance marketplace space with a powerful and scalable SaaS solution that reimagined how peer-to-peer services are exchanged online.
Users could easily request, offer, and pay for services in one place
Sellers gained a new channel to monetize skills and manage requests
Smooth navigation and real-time interactions led to high engagement
Users felt confident using the platform due to strict authentication and privacy controls
The platform’s architecture allowed onboarding of thousands of users across regions
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